Shipping
Orders ship from China to Singapore. A flat shipping fee of S$10 applies per order and is collected at checkout.
We will dispatch your order within 10 calendar days of the order date. Estimated delivery is approximately 20 calendar days from the order date. This estimate includes the time before dispatch; it is not an additional 20 days after dispatch. Calendar days include weekends and public holidays.
Delivery dates are estimates and may be affected by carrier operations or customs clearance. If we expect to miss the stated dispatch or delivery timeframe, we will contact you with an update. Please contact us if your order has not arrived by the estimate. If a parcel is confirmed lost or cannot be delivered, we will arrange a replacement or refund with you. These estimates do not limit your statutory rights.
Cancellations, returns & refunds
1. Cancellation before dispatch
You may contact us to cancel before your order is handed to the carrier. Once cancellation is confirmed, we will refund the amount paid for the goods and the original shipping fee. After dispatch, the pre-dispatch cancellation option no longer applies. Defective, incorrect or undelivered orders remain covered as described below.
2. Change-of-mind returns
After dispatch, we do not offer voluntary returns or exchanges solely because you changed your mind, selected the wrong design or no longer need the item. This does not apply to defective or misdescribed goods, incorrect or missing items, transit damage, or any rights available under applicable law.
3. Damaged, incorrect, missing or defective items
Please contact us promptly with your order number, a description of the issue and any available photographs. For visible damage, incorrect items or missing items noticed on receipt, we recommend contacting us within 7 calendar days of delivery to help us investigate. This is not a deadline for defect claims or statutory rights. An unboxing video is not a condition of making a claim.
Depending on the issue, we will work with you to arrange repair, replacement, delivery of missing items, an appropriate price reduction or a refund, in accordance with applicable law. Repairs or replacements will be handled within a reasonable time and without significant inconvenience. Where this is not reasonably possible, we will arrange an appropriate price reduction or refund. Store credit will not be imposed instead of a refund to which you are entitled.
minghan will cover necessary return and replacement shipping costs for defective or misdescribed goods, our fulfilment errors, missing items and transit damage. If the entire order is refunded for one of these reasons, we will also refund the original S$10 shipping fee. Shipping refunds for part of an order will be assessed according to the circumstances and applicable law.
4. Before sending anything back
Please contact us first for the resolution and correct return address. We will arrange prepaid return shipping or agree how necessary return costs will be reimbursed. For low-value or clearly unusable items, we may confirm that no return is needed. Do not send items to the address on the parcel label without checking with us. The correct return address will be supplied when we handle your case. Defective goods do not have to remain unopened to qualify for a remedy.
5. Refund processing
We will initiate an agreed refund to the original payment method within 5 business days after cancellation is confirmed, or after a return is received and checked. If we agree that no return is needed, this period starts when the refund resolution is confirmed. Business days are Monday to Friday, excluding Singapore public holidays. Your payment provider determines when the funds appear in your account. This processing arrangement does not extend any deadline required by applicable law.
6. Contact & consumer rights
Email minghantechsg@gmail.com with your order number. Damage caused by misuse, customer damage and normal wear generally fall outside remedies for defective goods; we assess the cause in each case. This policy does not exclude, restrict or replace your rights or remedies under applicable consumer law.